This application allows the Employees to create the ticket on easy fingertips to address all their issues, Complains, enquiry to HR. System has the following features
System allows the user to create the ticket on the HR help Desk on easy fingertips
Auto email to HR and employee upon update, communication or status change on the ticket.
As soon as the ticket is created then it will be assigned to HR based on the nature and type of the request and the location of the employee.
System allows the HR personnel to reassign the Ticket to his team member and full trail of the reassignment can be traced in the system
HR help desk has the feature to set the SLA timeframe limit for resolution and escalation if it is not resolved within the timeframe.
HR Help Desk allows the user to raise their Complain or Request or Inquiry to HR through this application.
HR help desk has the capabilities to create the sub tickets and to link it to the original ticket if there are dependencies between two tasks or issues to be resolved.
Easy Dashboard to showcase the Pending Tickets for Closure, SLA Violated tickets which are in progress, Closed Tickets etc.